Reflective listening helps engage others in relationship building, creating trust, and fostering motivation. It takes skill to do it well.
Listening breakdowns occur in three places: The speaker does not say what is meant. The listener does not hear correctly. The listener gives a different interpretation to what the words mean.
THREE LEVELS OF REFLECTIVE LISTENING:
- Repeating or rephrasing—The listener repeats what is said or paraphrases what was said, staying close to what the speaker has said
- Paraphrasing—The listener makes a big restatement.
Reflection of feeling—The listener emphasizes the emotional aspect of communication.
STEPS TO LISTENING CAREFULLY:
Focus on feeling words.
What is the context of the message?
Observe body language.
Develop empathy by asking oneself: “If I were having that experience, what would I be feeling?”
Validate the individual’s thoughts and feelings.
Reflective listening enhances a person’s ability to connect with others.
Reflective listening requires a fair amount of skill and practice.